All posts in Meeting Recap

Information about OCA’s past meetings, including meeting notes are posted here.

On May 17, OCA departed from our usual monthly speaker to host a "Nothing But Networking" event at Vino Venue in Dunwoody.

We met new organization change compatriots and deepened existing relationships, all while tasting wine and appetizers in a fabulous environment. The event was a success, so expect to see more events like this one on the calendar soon.

At the OCA meeting on July 23, presenter Dee Daley walked us through the Social Styles model, developed by Dr. David Merrill and Roger Reid. By moving along two different axes drawn with painters' tape on the floor, the group self-selected into four different groups:  Drivers, Expressers, Relators, and Analyzers. The conversation started with each quadrant discussing and sharing what they liked about themselves, and their pet peeves about their polar opposites. It became clear that people in other quadrants may be perceived as "difficult" to work with, even though it was really a matter of having different social styles.

The conversation turned to how you can better influence people in other quadrants by temporarily flexing your style to better match theirs. A role play demonstration was captured on video and is shared below. In the demonstration, Tiffany Yates (an Expresser) is the change manager, who is trying to convince project sponsor Heather Stagl (an Analyzer) to be a more active participant in the project.


Our September event was presented by Dr. Lizette Zuniga, Director of Implementation at the ROI Institute in Birmingham, Alabama. She shared a powerful organization culture change case study to illustrate how to measure business impact and the values of investing in OD practitioners. She shared highlights of this case study, the impact it had on key performance measures, and challenges she faced along the way.

Presenter: Jonathan McCoy, Organization Effectiveness Lead with Slalom Consulting, Inc.

Slalom’s User Centered Change Model

Slalom's User Centered Change Model 2014

Component Definition

  • Values – Core purpose and ideals that drive organizational thinking and actions
  • Expression – Translation of values into observable facets of organizational culture
  • Experience – Employee perception of their interaction with the organization (supervisors, peers, colleagues, customers, environment)
  • Engagement – The level of emotional commitment the employee has to the organization which influences their discretionary effort
  • Results – The outcome: Measurable progress toward organizational goals
  • Strategy – A plan or method for obtaining a specific goal or result

Dysfunctional decision making clearly is THE underlying theme of our national legislative process. But it doesn't need to be for any of OUR organizations...IF we help them truly understand decision making. OCA's Steering Committee Chair, Rob Johnson, will engage us in an in-depth, historical case study of his own Atlanta Community Food Bank's customized utilization of a decision making model that poignantly was introduced to his organization in 1995 by OCA's pro-bono service project team!

As an internal OD consultant, Rob will share both grand successes and inevitable resistances and brand new dynamics that are occurring following a major restructuring in this past year. We'll discover the eloquence and power of bringing greater intentionality and transparency to 5 distinct decision making roles. Finally, in a series of interactive sessions, participants will practice and apply using the model with OCA's OWN mini-organization decision making - providing valuable input to the brand new Steering Committee! Who decides what got written that you just read????? Come and find out!

Rob Johnson is the VP of Community Services for the Atlanta Community Food Bank, his social service base for the past 26 years. Trained in Social Psychology, non-profit administration, grant-writing, and faith-based outreach ministry, he has supported his organization in achieving repeated regional and national recognition for excellence in management. Following OCA's mid-90s pro-bono consulting, he joined OCA,served as Administrator for several years, and is our professional association's first member to repeat - enthusiastically ! - the Chair cycle. Expecting to devote a final full-time six years to the Food Bank, Rob - with his extraordinary boss, Bill Bolling - is immersed today in sophisticated succession and "encore career" planning. Deciding who will decide what NEXT is a key passion.

The meeting begins at 9 am with networking. A short business meeting will follow at 9:30. The program will begin at 9:50 and end at noon.

Go to to register.

Rob can be reached at:

Software is everywhere today, and countless software products and projects die a slow death without ever making an impact. Today's planning and roadmap techniques expect the world to stand still while we deliver, and set products and projects up for failure from the very start. Even when they have strategic plans, many organizations fail to communicate them and align everyone involved in the delivery. The result is a tremendous amount of time and money wasted due to wrong assumptions, lack of focus, poor communication of objectives, lack of understanding and misalignment with overall goals. There has to be a better way to deliver!

Gojko Adzic presents a possible solution: impact mapping. It is an innovative strategic planning method that can help you make an impact with software and fits in perfectly with current lean and agile delivery model.

This will be a Live Web Meeting with Gojko. Attendees are invited to attend the event at OCA's normal meeting place, the Atlanta Community Food Bank, or participate from home or work using your computer with an Internet connection.

Registration for the meeting is requested in advance because a link to the Web Meeting will be distributed to all registered attendees on Friday afternoon, October 19th.

Register >

About the Speaker:

Gojko Adzic is a strategic software delivery consultant who works with ambitious teams to improve the quality of their software products and processes. He specializes in agile and lean quality improvement, in particular agile testing, specifications by example and behavior driven development. Gojko's book, Specification by Example, was recently awarded the #2 spot on the top 100 agile books for 2012. In 2011, he was voted by peers as the most influential agile testing professional, and his blog won the UK agile award for the best online publication in 2010. Additional information about Gojko is available at:

I know you were expecting another fabulous program where you'll learn some new technique or insight, and YOU WILL! What you'll learn is how to get what you really want out of OCA. The Steering Committee has already begun this process and the next stage is to find out what matters the most to you. Graciously facilitated by Ankit Patel, we will explore this together so that OCA can be even better.

Date:  Friday, March 18, 2011

Time: 9:00 a.m. to 12:00 p.m. Eastern

Location: Atlanta Community Food Bank, 732 Joseph E. Lowery Blvd. NW, Atlanta, GA 30318


Many conflict resolution attempts fail because of a lack of understanding and respect for the particular dynamics conflict display. This presentation will not only uncover those dynamics but show you how to both identify and deal with them.

Participants will be taught conflict skills useful for addressing conflicts between parents and children, employees and managers, co-workers, parents and teachers, and many more. We will be going beyond basic communication skill in order to demonstrate effective resolution skills.

Register >

Date:  Saturday, January 29, 2011

Time:  9:00 a.m. to 12:00 p.m. Eastern

Location: Atlanta Community Food Bank, 732 Joseph E. Lowery Blvd. NW, Atlanta, GA 30318


Please note that the January 2011 meeting will be held the last Saturday of this month on January 29th.

We are pleased to announce the next OCA meeting topic, "Social Network Analysis", on January 29, 2011. Because there is a limited capacity for this event, we recommend advanced registration. Click on the link below to register online and reserve your seat.

Register >

Social Network Analysis (SNA) enables us to achieve a much deeper understanding of the shadow organization and its impact on "how work really gets done", which is often in stark contrast to what our formal processes and prescribed hierarchy might suggest.  Whether we're performing pre-M&A due diligence, making more intelligent decisions as to what Employees should be added to cross-functional innovation teams, or maximizing the effectiveness of our change initiatives, SNA can be an invaluable ally to our efforts.

Josh Letourneau is a Principal at Knight & Bishop, which provides SNA consulting and Executive Search services to Clients in North America. Josh holds an MBA from Mercer University in Atlanta, GA, is ranked #13 on "Top 25 Online Influencers in Talent Management" is a Contributing Blogger at, is a member of several HCI (Human Capital Institute) Expert Panels, and presented at multiple HR/Recruiting/Talent Management Conferences from 2008 through the present.